Terms and Conditions
About Us
This web site is owned and operated by Sartoris Products Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Sartoris Products Ltd
25 Bradfield Close
Finedon Road Ind. Est.
Wellingborough
Northants
NN8 4RQ United Kingdom
Phone: 01933 274323
Fax: 01933 274313
Email: [email protected]
VAT Registration Number GB 119 9154 53
Company number: 438 325/1947 England
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Credit Card payment through Sagepay/Paypal. Payment is taken at time of ordering.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us immediately and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Delivery is charged at the published rate for the UK mainland only. Other areas a surcharge may apply please call for a quote. Deliveries to the UK are made using a next working day service. You will be advised of any delay or if the item is not available.
Delivery Schedule
Where possible, we will always ship orders the next working day after they are received if the item is in stock.
Currently demand is very high for our products. Please read the important announcement on our home page when we are exhibiting at a Motorcycle Show. Please allow up to 2-3 weeks for items that are not in stock. We will endeavour to inform you if there will be any delays with your delivery. However if you require your order for a specific date, we recommend emailing or telephoning us to check if the item is in stock and if it is possible to meet your required date.
Back Orders If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if you would rather not wait.
Please note delivery times are subject to adverse weather conditions. An external courier is used so we cannot be held responsible for delays in transit.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. However, if you are ordering from Guernsey or Jersey our website will default to charge you VAT. To avoid this charge, we recommend you telephone your order through to us by calling 01933 274323.
BREXIT - Since the UK has left the European Union you MAY be liable for custom charges. We are unable to advise what this charge may be and unable to confirm if your country will charge you.
Credit Card Security
When the order is placed at our website, credit card numbers are entered directly onto the Sagepay/Paypal secure payment page, we do not receive or hold your card details.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
If you are not entirely satisfied with your purchase, you can cancel your order and return the goods within 14 working days for a full refund of the product, excluding the cost of return if you would like us to organise this for you. You will not be refunded the outgoing postage charge. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Product Quality Guarantee
If the item is faulty, please contact us immediately on 01933 274323.
It must be returned to us for inspection before it is replaced or a refund is issued. We will reimburse postage charges for justified claims subject to receipt of the goods in the original packaging and including any accessories. Proof of postage charges incurred will be required. In the event the claim is not accepted, we will advise you of the reason in writing and, if required, the goods will be returned to the customer.
Product Guarantee
All products are covered by a 12 month guarantee from the date of receipt, provided they are used in accordance with manufacturer’s recommendations and in a manner that is considered to be for the purpose for which it is designed. This guarantee specifically excludes faults caused by accident, neglect or misuse. Where a manufacturer's guarantee is offered with any product or individual component, it is additional to this guarantee. During the period of guarantee, subject to the conditions above, products will be repaired free of charge for both parts and labour.
Reaching Us
Opening hours:
Monday - Thursday 9am - 5pm
Friday 9am - 3pm.
We are closed on Saturday and Sunday.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01933 274323 (International +44 01933 274323) or fax us on 01933 274313 or write to us at 25 Bradfield Close Finedon Road Ind. Est. Wellingborough Northants NN8 4RQ United Kingdom